I applied in-person. The process took 2 days. I interviewed at Enterprise Mobility (Covington, GA) in May 2011
Interview
I initiated interview process, then moved onto first step after online application was processed. First/only stop was HR. I already engaged in "Information Interview" at my request at local branch.
In essence, if you are not a relatively recent college graduate (0 to 6 years) or good looking female, you can forget working at this place, despite their claims otherwise. Any real experience you might bring, except from inside other auto-rental giants, is of no value to Enterprise. Only your age, willing to work for an average wage, and compete with clones of yourself - that being, "Literature Majors" with no chance to obtain jobs in other fields.
The people in those jobs are great people. The people who have moved up from those jobs don't want to upset the apple cart by bringing on board someone who will either surpass others relatively quickly OR might have the potential for being offered a position elsewhere - on short order, and is likely to take it (in a career change situation) - because you would leave at the offer of 1.5-2x the $$, so... unless you're older and just want to kill time washing cars and picking up customers 20 hours a week, it's not likely you will find a "home" here.
Interview questions [2]
Question 1
Describe how you handled a dissatisfied client or customer and how you resolved it.
How do I know that you wouldn't accept a position from a totally different company if you were called upon by a recruiter, and offered $10k or $20k more per year?
The process took 3 days. I interviewed at Enterprise Mobility (Sacramento, CA) in Jan 2012
Interview
The interview process is very extensive. First, you interview with a Recruiter, which for me lasted almost an hour. They ask you 20-25 questions so be prepared. If the recruiter thinks you are a great fit for the position then, s/he will recommend you to an Area Manager, who you will interview with next. The second interview consists of shadowing a Branch manager for about 30-45 minutes to see how one location runs and then the next part of the interview process is the question part, which some questions you'll remember from the interview with the Recruiter. If you make it to the end, they'll break down how the pay works, which most of it comes from overtime pay because of having to work about 50 hours a week. So that means your hourly comes out to around $12-$13. Don't know if it's worth it in the end.
Interview questions [2]
Question 1
If you had to choose 3 things that would make you choose a job, what would be these factors? (ex. money, benefits, etc.)
I applied through college or university. The process took 2 weeks. I interviewed at Enterprise Mobility (Vancouver, WA) in Jun 2011
Interview
Met with a college recruiter on my campus who was incredibly easy to talk to. He asked quite a few situational based questions. It's good if you have some experience in sales, and also good if you can handle a heavy workload.
From there I met with the area manager, who again asked many situational based (tell me about a time when.......) questions. Finally, I met with the branch manager at the branch I would be working at. Everyone was friendly and easy to talk to.
Interview questions [2]
Question 1
Describe a time you went out of the way to help a customer?