Enterprise Mobility Management-Trainee interview questions

Phone interview (screening) consists of typical and basic questions regarding career history and your resume. From there, I had a 1-1 interview with the HR district manager. This interview consisted of more detailed sales questions such as "tell me about a time when u dealt with a disgruntled customer and how you dealt with it" and "tell me about a time when you met or exceeded a sales goal, and explain how you got there". I was not as quite as prepared for these detailed sales questions as I should have been and found myself stumbling around for answers. Either way, I didn't "click" with the woman interviewing me, she was very cold and seemed to be in a bad mood. So I didn't feel good about the interview from the start.