This is a 3 step process, 1st with the recruiter and then with the managers, and then with senior management, they are very kind and warm. as long as you are confident and have the necessary skill set for the positions you will be great.
I applied through an employee referral. I interviewed at Ergeon (Palo Alto, CA) in Feb 2021
Interview
There were 3 different interviews via Google Meet and the whole process was very clear and pleasant. It was a great oportunity to share my skills and know a bit more about the company and also the people working there.
Interview questions [1]
Question 1
Do you have any previous experience as a CSR?
Can you tell me a little bit about yourself?
How important do you think empathy is when assisting customers?
What is the last skill you learned from your previous experience as a CSR?
I applied online. I interviewed at Ergeon (Ciudad Juarez) in Feb 2021
Interview
Interview process was very straight forward since the beginning. I had the pleasure to speak to Caleb and Dedria who were on time and very friendly. The both let you know the next steps after the interview and always keep you posted via email.
Interview questions [1]
Question 1
They asked me to speak about my customer service experience, also asked what did empathy mean to me .