Fidelity Investments Customer Service Associate interview questions

The interview process was very smooth with moderately difficult questions. I am looking forward to my third round anytime soon. Will update as soon as I complete that! I am a bit skeptical about their exams though

Video interview with lots of situation based questions. A video link is sent to you to help prep and answer in the format they want. Credit check done beforehand and background check done after offer. Background check is criminal and includes 10 years of employment history.