I applied online. I interviewed at Fidelity Investments (Albuquerque, NM) in Dec 2013
Interview
2 phone interviews and 1 face interview at fidelity. the first 2 interviews were made by the same interviewer and the last face to face interview is with 2 interviewers at the same time alternating between them to ask situational questions. after that a phone call simulation will take place to consider you.
Interview questions [1]
Question 1
phone call simulation has to be made as if you were already working at fidelity
I applied through a recruiter. The process took 3 weeks. I interviewed at Fidelity Investments (Merrimack, NH) in Nov 2013
Interview
My interview process consisted of two phone interviews and one final interview at the location in Merrimack. The questions were very similar throughout the process. They were all behavioral based questions. Basically how you've handled situations in the past will determine how you will perform in the future. They do want very detailed example/stories during the interviews so be sure to prepare before all of your interviews. During the in-person interview they will ask you around 8-10 different behavioral interview questions.
Interview questions [1]
Question 1
Give and example of a time when you gave an exceptional customer service experience?
Tell us about a time when you worked in a group/team?
How have you handled a bad customer experience and what steps did you take to change it?
What steps would you take to fix a poor customer service experience from a previous coworker?