Fidelity Investments interview questions

The process involved a couple of phone interviews followed by in-person interviews with three people. Offer was not made for several months. Stayed in contact with recruiter until offer was made.

Met two local branch managers at a college career fair, talked with them, and gave them my resume. Three weeks later I was asked to come for an in-person interview at one of the branches. I interviewed directly with the branch manager of that location who asked me questions about why I was interested in financial services, and quite a few questions of the "Tell me about a time when you had to deal with an upset co-worker or customer and how you handled the situation?" variety. We also roleplayed an interaction with an upset customer where I had to demonstrate professionalism and identify and address the core issue the "customer" was having. We also briefly discussed my familiarity with investing and they talked in depth about the certification process.