The process took 3 days. I interviewed at Firstsource Solutions (Eugene, OR) in Dec 2015
Interview
Part one: accuracy test - process customer orders by entering orders into computer program, 10-15 minutes
Part two: typing speed test (required: 35wpm), 3 minutes
Part three: interview with HR rep, about 10-15 minutes
I applied in-person. The process took 1 day. I interviewed at Firstsource Solutions (Colorado Springs, CO) in Sep 2015
Interview
It was extremely easy to get in. I saw the advertisement on Facebook and went in. They had us take some typing/data entry tests then had us Coke in to the interview. It was a relatively simple interview and fairly short. Took them about 30 minutes to come back with an offer. Same day took drug test and started a month later.
I applied in-person. The process took 5 days. I interviewed at Firstsource Solutions (Colorado Springs, CO) in Jul 2015
Interview
You fill out your application on the computer. There is a typical call center skills test, and a personality test. Then you interview with a manager who tries to make certain you're strong enough for handling angry customers, followed usually the same week with a job offer from the recruiter. Typical drug screen and background checks follow.