I applied through an employee referral. The process took 1 day. I interviewed at Firstsource Solutions (Bengaluru) in Aug 2015
Interview
The HR department is very polite and very helpful they constantly motivate candidates. They have got the best practices for any fresher to feel relaxed. The versatile /versant test was good... Overall package for a graduate was decent. Also liked their premises in Bangalore.
Interview questions [1]
Question 1
Introduce yourself?
Why first source?
Why this profile?
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates
I applied through other source. I interviewed at Firstsource Solutions (Mumbai) in Sep 2025
Interview
Group interview, then solo. Felt out of place at first but the company wanted to be upfront and maybe "weed out" people who weren't interested in the lower pay and work load. The solo interview was a series of questions that were about my past experience and how I would handle an irate customer.
Interview questions [1]
Question 1
How many calls I would take at my last place of employment