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      Firstsource Solutions

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      Customer Service Agent Interview

      Apr 28, 2021
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Firstsource Solutions

      Interview

      I applied for the sales role within the company. I had to present how to sell certain products as well as an individual itnerview. Everything was very welcoming and wasnt uncomfortable at all which was great.

      Interview questions [1]

      Question 1

      Name a time I have had to deal with an angry or irate customer
      Answer question

      Other Customer Service Agent Interview Reviews for Firstsource Solutions

      Customer Service Agent Interview

      Mar 29, 2023
      Anonymous employee
      Liverpool, Inglaterra
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Firstsource Solutions (Liverpool, Inglaterra) in Apr 2022

      Interview

      It was a straight forward process and heard back the same day to say I had got the job and could start in 2 weeks with the next training group

      Interview questions [1]

      Question 1

      Name a time you received good customer service and what they did to make it a good experience for you
      Answer question

      Customer Service Agent Interview

      Sep 26, 2019
      Anonymous employee
      Cardiff, Gales
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Firstsource Solutions (Cardiff, Gales)

      Interview

      Was put in a room with about 5-6 other people in it. Spent the first few hours getting to know each other, learning a brief bit about the job and the roles. We then had a tour of the office building, and then we were taken to a separate office where we had a english and maths test. If you pass that, you then do a team activity where you have to do a sales pitch. Once this is done, you fill in a form and go for an interview. One all this is done, you're free to go. However, be prepared that this is a surprisingly long interview process that does last for a good few hours.

      Interview questions [1]

      Question 1

      Just generic problem solving questions, like how you view a team, if your team member is struggling, client scenarios etc...
      Answer question