Firstsource Solutions interview questions

The application process took about a week. I had an interview at the Pentahotel in Derby for a role as a customer service advisor for Sky which was previously contracted by Webhelp. I had worked for Webhelp in the past so I thought I had a slight chance as I already knew the role, this wasn't the case. After being told that we would find out the out come of the interview the following day we were left days to be told that first source didn't want any previous Webhelp employers that had left with in the last two years (which mine was over) because they had 'picked up bad habits'. During the interview the recruiters phones kept going off and the whole structure of the interview seemed to be planned poorly. I am overall disappointed with the interview process and the feedback as to why firstsource didn't want to recruit any past Webhelp employees.

It was a 3 round process with First round being purely HR Interaction. The second round involved test in reading, typing and listening skills. The third round with the Operations team to qualify as a valid candidate. The interview lasted for a whole day where they had a lot of gap in between these tests which could have been better, also the dedicated person from Operations team was not available initially but they managed to get someone to get the Interview done.