Job Location: Chennai & Noida
Experience: 0 to 3 years - Both Fresher’s and Experienced candidates are eligible
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2014 or previous year Passed outs) /Diploma holders(10+2+2 only).
Job Description:-
• Trouble shooting for Broadband related issues
• Setting up wireless connection on Laptops and Desktops.
• Connectivity issues with ops Modem, Routers, Hubs and Switches.
• Dealing with network connectivity LAN , WAN and MAN
• Checking the exchange line issues / outages / fixing appointment with the technician at UK.
• Inbound Customer service, general information related to customers account/billing query etc.
• Upselling accounts/Plan.
• Information related to customer order for new connection.
Interview questions [1]
Question 1
Skill set required:-
Note 1: Excellent Communication Skills with neutral accent
Note 2: Immediate joining required
Note 3: Willing to Work in Night/ Rotational Shifts
Note 4: Basic knowledge of networking concepts required for broadband related to trouble shooting
I applied through other source. The process took 4 weeks. I interviewed at HCLTech (Chennai) in May 2025
Interview
It was a nice experience and gained valuable experience . Everything was good and they treat us humble also . First round is HR round and then the manager talk to us . Finally the last stage is versant online assessment and then basic typing test. After that you will get your offer letter.
Interview questions [1]
Question 1
The only thing that they asked you is your strong English communication.
I applied through other source. The process took 6 days. I interviewed at HCLTech (Chennai) in May 2025
Interview
It's good and quality hiring people but they rejected me cause, females are more preferable for Voice process! And I scored better than some of them but that's minimum and even they selected the candidate who got low score than me!
I had a worst interview experience they made me wait for more than one and half hours and the HR was also not polite . They invited me for interview but later then she told this role is not for freshers