I applied online. The process took 5 days. I interviewed at HCLTech (Colombo, ) in Mar 2022
Interview
English test for evaluate the communication skills and then technical interview by the senate. Through that they check the communication skills as well as the technical background about the candidate.
Interview questions [1]
Question 1
What is the permanent solution for power cut and what can you do if customer has a network issue
I applied online. I interviewed at HCLTech (Colombo, )
Interview
Interview held on online. It was good . asked few questions about expiriance and real-world scenarios. and asked about past experiences. and expectation and salary things. it was not hard interview
They asked why I was interested in the Service Desk Analyst role and also checked my basic knowledge of tools like MS Outlook. Some scenario-based questions were asked, such as how I would handle a network-related issue reported by a user.
Interview questions [1]
Question 1
They asked how I would handle a situation where an end user is frustrated due to a recurring technical issue and how I would communicate the resolution to them.
I applied through a recruiter. I interviewed at HCLTech (Mumbai) in Jan 2026
Interview
1. I had normal first interview regarding soft skill. Went well
2. Then I had technical interview. They asked about scenario based questions.
3. For this round I got call after 2-3 weeks. They scheduled a call for the next day and didn't show up for the interview. Very disappointed. I send them a mail but didn't receive any response
Interview questions [1]
Question 1
Situation based questions. What will you do if wifi stops working