HSBC Operation Analyst interview questions

The interview was a 4 part process with online tests, an initial telephone interview, video interview then with two sets of managers. The process took place at a difficult time (2am) because of the time difference but they were very understanding and accommodating.

I work in the WPB Europe department, I take care of the account of recently deceased clients of the HSBC bank, where I close their account, make any money transfers required, add their data to the system and reach out for their heirs and attorney