Hilton Front Desk Agent interview questions

The interview was three way process: first was the initial phone interview with the rooms division manager. After that I went for a face to face interview one week after the phone interview. It took another two weeks following up to confirm orientation day.

Received call from HR after I applied online about 2 days before. HR rep was very friendly, and gave a mini interview over the phone. HR rep is looking for personality over anything on the phone, so be energetic and personable. She told me at the end of call that I would be going forward for an in-person interview and I would receive an email from her to schedule it. Interviewed 3 days later with two FD mangers. Very friendly and ask straightforward questions. (Why Hilton?, Tell me about a time you had an angry customer? Why should we hire you?) Got a call back the same day that I got the job.