Hilton Guest Service Agent interview questions

I applied online 6 months prior to getting a call for and invite for an in person interview. I met with an HR rep. Was asked basic interview questions. Then met with 2 Front Office Managers and was asked the same questions. Lastly met with the Director and was asked the same questions. Got a call about a week later with a job offer.

The interview was quick and to the point. I was asked general interview questions. In order to get the interview, I submitted my resume and application on line. They screen through a lot of applications. The people who get called in for an interview put buzz words on there application. The buzz words came from the position description that was online. For example, if online the description says "looking for someone with exceptional customer service skills," you would put that you have exceptional customer service skills.