I applied online. The process took 7 months. I interviewed at Kaiser Permanente (Oakland, CA) in May 2016
Interview
Interview with both the manager and director. Both asking question about past experience. Such as customer service. Some tricky questions asked to see your response while under pressure. How quick your able to think with a proper response.
Interview questions [1]
Question 1
Tell me how you’ve dealt with a patient or customer that was angry
I interviewed at Kaiser Permanente (Roseville, CA)
Interview
It was a phone interview with the hiring manager. The questions were not too difficult to answer. The hiring manger was really friendly and answered all the questions I had.
Group interview after the initial phone interview with the manager. Questions are all about the job you are applying for. Overall it was an ok experience, not easy and also not very hard.
Interview questions [1]
Question 1
If someone couldn't pay their co-pay, what would you say to them?
Applied a week before scheduled phone interview. The email for representative to reach out was a few days after and scheduled interview the following day. The process took some time.