Kaiser Permanente interview questions

This was a phone interview; they emailed first requesting time and day. I was unprepared for this interview thinking I could do it without preparation so I learned a lesson from this interview which cost me the job or second, face to face interview. Overall these interviews at this company are looking for one or two things and if you do not seem to have this one thing (even though you have the 50 other things and 15 years experience) they start getting negative. Had two interviews with this company and both were negative.

I applied online and was contacted by a recruiter a few weeks later. It took about 3 weeks for the ER director to call me for an interview. During the interview he asked me typical q's "Why do you want to work here? What have you heard about the company? Describe a time when you provided excellant customer service. Describe a time when you got into a conflict with a fellow co-worker."