Straight forward, largely automated. Main assessment based on customer service skills. Some scenario questions involved (best course of action given a situation) but overall intuitive. Be sure to take into account any previous experiences in similar settings.
I applied online. The process took 1 day. I interviewed at Kroger in Oct 2024
Interview
This is a test interview not an official interview just wants to follow the reviews that were shared on this app plus it allow us to explore more companies but over all good interview
They asked about prior experience, why I would be a good fit on the team, and my goals. The interview lasted 45 minutes. I was interviewed by the store manager and a shift manager.
Interview questions [1]
Question 1
How would I handle a customer complaining about the price of a product.