Marriott International Reservations Agent interview questions
Updated Dec 19, 2024
based on 16 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
73%
Applied online
Applied online
20%
In Person
In Person
7%
Employee Referral
Employee Referral
Interview search
16 interviews
Viewing 6 - 10 of 16 Interviews
Marriott International interviews FAQs
Reservations Agent applicants have rated the interview process at Marriott International with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 85% positive. This is according to Glassdoor user ratings.
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I applied online. I interviewed at Marriott International (Solon, OH) in Oct 2017
Interview
Marriott uses Targeted Behavioral
Analysis Questions they will ask you about a specific situation, how you handled it , and what was the result. Their interview process is straight forward if you remember the STAR technique.
Interview questions [2]
Question 1
Tell me about a time when you had a diffucult Customer? what made it didficult and how did you handle that situation? Was was the outcome?
I applied online. The process took 1+ week. I interviewed at Marriott International
Interview
I emailed back and forth with the HR rep a few times going over my schedule and when I would be available to come in for an interview. They were EXTREMELY accommodating with finding a time that worked for me. I went in for my interview and was seen by the girl I was emailing with. She asked a bunch of questions about my past experiences and why I want to work for the company. She then told me she wanted me to talk with the general manager of the hotel so I went to his office. He asked similar questions. I then went and talked with the head of the front desk. He was super relaxed and tried to ask questions he thought I wouldn't have already been asked. The entire process of being interviewed by the three of them took maybe a little over an hour. I got the call I got the job about 4-5 hours after I interviewed.
I applied online. The process took 1 day. I interviewed at Marriott International (Miami, FL) in Oct 2013
Interview
As every interview goes, you show up and they make you wait for them to come get you. I sat in a conference room with one of the managers. She had an interview packet and asked me questions from there and wrote down everything I said. She thanked me and sent me back to the front desk. There I was told to wait again where later they told me I was hired.
Interview questions [1]
Question 1
Describe a difficult situation you encountered at your last job and how did you resolve it?