I applied through a staffing agency. The process took 1 day. I interviewed at Marsh (Louisville, KY) in Sep 2012
Interview
Interview is composed of several random predetermined questions, most focusing on character, following there are some technical questions, then a practical technical test.
The interview is divided in to several stages, there are normally 3 sessions between the candidate and a pair of existing employees/management.
then there will be a practical test, the candidate is take in front of a computer and asked to go trough a series of tasks, normally related to desktop troubleshooting (computer settings, office suite)
Note: if the interview is not going well the candidate will be dismissed before all 4 steps are concluded, however the completion of the interview is not an indication that the candidate will be selected.
At the Service Desk there is a high turnaround, several employees are promoted to new positions each year so if the first interview doesn't go so well keep in mind there may be subsequent opportunities to apply.
Interview questions [1]
Question 1
describe a problem you encountered and what did you do to resolve it