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      MetLife

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      Customer Care Advocate Interview

      Nov 3, 2022
      Anonymous Interview Candidate
      East Providence, RI

      Other Customer Care Advocate Interview Reviews for MetLife

      Customer Care Advocate Interview

      Oct 1, 2025
      Anonymous employee
      Cary, NC
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at MetLife (East Providence, RI) in Oct 2022

      Interview

      Im highly disappointed with the interviewing process at MetLife. I had an initial phone screening on the first week of October, and was told that day that I would have my final interview with the hiring manager two weeks later on October 25. However, by October 25, I did not get the ZOOM link for the meeting, and so I emailed the woman who did my phone screening. She emailed me back and apologized, and I received a call from the hiring team that day. The gentleman told me that the hiring manager was not in office that day, and that I’ll have to look out for an email within that same week concerning the new date, time, and ZOOM link. I waited that whole week and this past week, to no avail. Nobody sent me anything, and they had my email address. I emailed the lady who did the initial phone screening, and she responded by saying that the position has already been filled. I find this to be completely unfair because I dedicated much of my time preparing for the interview process, and making sure everything went well throughout the process. However, there were many mistakes on MetLife’s end concerning the interview process, which led me to not having a fair shot. Of course, everyone’s experiences may vary, so take this with a grain of salt. In fact, I hope that if you apply, that your interview process goes well. But I just wanted to share my experience in order to warn you of this being a possibility for you. Thank you, -Angel

      Interview questions [1]

      Question 1

      What makes you want to work at MetLife?
      1 Answer
      5
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at MetLife (Cary, NC) in Sep 2025

      Interview

      I applied online and a few days later I received an email to do a phone screening. I scheduled the phone screening for a different day, and then the young lady called asking me a few questions about my background. She told me that this role starts at $20 hr. no matter your experience/background and then asked if I wanted to move forward. I need a job at the moment, so I went with it. She said she would forward me to interview with a manager, and that took place the next week. I spend about 45 minutes on the call and heard back a few days later with an offer.

      Interview questions [1]

      Question 1

      Tell me about a time where you didn't agree with your manager's feedback.
      Answer question

      Customer Care Advocate Interview

      Mar 5, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at MetLife in Mar 2025

      Interview

      Quick phone Interview with a contracted "Talent Assessor" from Allegis Global Solutions [4 Mins]. Would only ask Yes/No answers. Extremely dry conversation. Asked if salary was negotiable and was immediately declined asking if I would like to resign my application.

      Interview questions [1]

      Question 1

      Are you commutable to the Cary, NC office? [Note: Position was listed as remote.]
      Answer question

      Customer Care Advocate Interview

      Oct 16, 2024
      Anonymous employee
      Oriskany, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at MetLife (Oriskany, NY) in Oct 2024

      Interview

      Really nice people to talk to on the phone and during video interview ! It went amazing and I feel like they asked all the right questions and I felt very comfortable.

      Interview questions [1]

      Question 1

      They asked about situational questions.
      Answer question