MetLife Customer Service Representative (CSR) interview questions

I was sent an e-mail from a recruiter and moved forward from there. I took a few tests online and got a phone call from 2 different recruiters. Unfortunately, the two recruiters didn't talk to each other, so the second one didn't realize that I'd already gotten a phone call. It was a little confusing for a bit until we figured out what happened. My actual interview was ok. I think that I was asked some important questions and I of course gave honest answers to them. The only thing I would have liked was some additional info on the actual job itself since I'd never worked in a call center before.

Quite lengthy and involved, but HR guides you the entire way.