I applied online. I interviewed at NHS (Glasgow, Escocia) in Aug 2021
Interview
Consisted of 5 questions: what experience you will bring, when you helped a colleague with a difficult task, when you took instructions from a manager/colleague, how you would hande a difficult customer, & a time when you provided excellent customer service.
Interview questions [1]
Question 1
How would you react to a difficult or angry customer?
Face to face interview and excel test followed by a written organisational and reasoning test. Very straight forward and the two managers interviewing me were very friendly. Received a phone call a few hours later saying the position was mine
Mainly competency based questions (eg. Teamwork, resilience, working under pressure). Use STAR technique to impress the panel. Also questions about your motivation to work for them, your work experience, and your ambitions.