PayPal Customer Service Representative interview questions

Four Interviews with different level of Management in Dublin and the Business Unit

1. Phone call with HR person. Quite general. 2. Phone call with team lead. Resume stuff, a few competency qs, few role-related qs in second language. A little industry knowledge & company knowledge. 3. Oral language test by phone. Super-easy. 4. Face-to-face interview with two interviewers. All competency qs. Have 4,000 examples ready about customer service, perseverance, problem solving, decision making, teamwork, negotiation, relationship building, etc!! 5. Written language test: Simple email in English, sales-y email about benefits of Paypal in second language, few paragraphs about you and your motivation in second language.