I applied through an employee referral. The process took 7 weeks. I interviewed at PayPal (Berlín) in Mar 2021
Interview
After a very smooth start into the process, it unfortunately became more and more a nightmare. I got referred by a friend of mine working at PayPal already and had an initial interview with a team lead promptly.
Then, I was invited to an interview with several decision makers from PayPal. It was a very pleasant round and inspiring. I always had the feeling that I was communicating on an equal footing. The goal was to present a business case and answer behavioural & competency related questions.
Afterwards, I was contacted by the Talent Acquisition Team. In this conversation, the basics were discussed again (possible start date, salary expectations, etc.).
After 1 1/2 weeks followed up with TA and I was told another interview would follow. It was a 20 min discussion, again with behavioural questions. I considered this interview to be the last one and was expecting feedback very soon. Unfortunately I did not hear anything from PayPal. I’ve contacted 2 people from the TA team 2 times without any response. After catching up with my friend from PayPal I finally got a message from TA, waiting for 3 weeks after having the previous interview.
In the end I got an automated rejection without any detailed information nor feedback on my application.
After a total of 4 rounds of interviews (and a 7 week long process), I was expecting a more personal note. Also when asking for qualified feedback afterwards I did not receive any response.
Actually, I would have not expected this from a well-known company like PayPal.
Interview questions [1]
Question 1
Why PayPal?
How would you manage your portfolio?
What are you thinking could be current challenges for PayPal?
Thank you for your feedback, we're sorry to hear about your experience. We constantly aim to create the best possible candidate experience, but admittedly things can always be improved. Your feedback is valuable and will help us understand how we can evolve our interview process.
Other Customer Success Manager Interview Reviews for PayPal
I applied online. The process took 4 weeks. I interviewed at PayPal
Interview
Straight forward. Appx 4 interviews in Total. No presentation required. Everyone I interviewed with was pleasant and transparent about their experiences. Last part of the interview was with the director and if you made it that far, you're pretty much good to go.
Interview questions [1]
Question 1
Why PayPal? Describe how you navigated through a challenging customer.
Phone call with the talent acquisition manager - General questions and checking your interest in the company
Interview with the Hiring Manager - Asking behavioral questions
Interview with the Director of Customer Success
Presentation
Interview questions [1]
Question 1
When did you use analytics to come up with a solution?
Thank you for sharing your interview experience with us. Your feedback is valuable and will help us understand how we can evolve our interview process. We hope you can find another role on our website that fits your interest and join our team!
I applied online. The process took 4 weeks. I interviewed at PayPal (Dublín, Dublín) in Oct 2023
Interview
Smooth until the time came for receiving an update on the decision. Poor timekeep around feedback. The position was reposted by the HR person before I was informed I hadn’t been successful. I learned through social media I wasn’t successful essentially.
Thank you for sharing your interview experience with us, your feedback is valuable and will help us understand how we can evolve our interview process. We hope you can find another role on our website that fits your interest and join our team!