Scotiabank Customer Service Representative interview questions

two interviews: First is on the phone and goes over job experience, behavioral examples from previous positions. (Describe a situation when..) Second interview is in person. They want to make sure you are a good fit personality wise. Be prepared for an extensive background check. The in person was with two managers, one of which will probably be yours. Weird question was asking if you would ever go sky diving. Also... they like when you are positive about Scotiabank, like their advertisements. They are very positive in the office.

I was given an date to make the telephone interview for 2:30 the following day. On that day I waited nervously and excitedly, believing that I could kill the interview. Well, 3:00 rolled by, then 3:30 and then at 4:30, she calls. I asked her why she did not call earlier and she lied to me, stating she told me it was 2:30 my time which is the time I expected then changed it to 3:30 my time which still did not explain her calling me at 4:30. I was unable to do the interview at the time and she told me she would re-schedule but I have not heard back from her. This lady has made her company look really bad to me, calling me 2 hours late and then lying to me. It is not acceptable for someone going to an interview to be 2 hours late, so why should it be acceptable to the interviewer to be late and then lie about it. Scotiabank has left me feeling like someone in the company needs to get their act together. Makes me wonder how many other candidate she has screwed over.