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Scotiabank Customer Services Representative interview questions

based on 19 ratings - Updated Jun 19, 2021

Average interview difficulty

Very positive interview experience

How others got an interview

35%
Applied online
Applied online
29%
In Person
In Person
24%
Employee Referral
Employee Referral
12%
Campus Recruiting
Campus Recruiting

Interview search

19 interviews

Customer Services Representative Interview

Jan 28, 2015

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied in-person. I interviewed at Scotiabank

Interview

Handed in my resume in person and got a call a month later then interviewed for 50mins by supervisor and manager customer service. Basically they were trying to know more about the candidate, including his/her work history, academic training, personal life and characteristics ......now waiting for the result

Interview questions [1]

Question 1

they started the interview by asking what my academic training and previous experience would contribute to the job, then they asked other questions based on my answers. Another one was "what sets you apart"

Answer question

Customer Services Representative Interview

Nov 9, 2014

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 1 week. I interviewed at Scotiabank (Burlington, ON) in Jul 2014

Interview

Getting a call to come in on a specific date after talking on the phone with the manager. Interviewed twice, once with the MCS, once with CSS as well. They were super friendly and asked about the kind of person I am. Anyone can learn the job easy, they just want someone with good customer service skills.

Interview questions [1]

Question 1

What can you bring to Scotiabank to make the service you give to customers the most excellent?

Answer question

Customer Services Representative Interview

Oct 24, 2014

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 1 week. I interviewed at Scotiabank in Aug 2010

Interview

a lot of customer service based questions such as "tell me a time when you had to deal with a difficult customer.", or "tell me a time you went above and beyond for a customer". There were also a couple sales type questions and simple ones like "tell me a time when you had an issue with a co-worker"

Viewing 6 - 10 of 19 Interviews

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Scotiabank Customer Services Representative interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

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Customer Services Representative Interview

Customer Services Representative Interview

Customer Services Representative Interview

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