I applied through a recruiter. I interviewed at ServiceNow in Nov 2020
Interview
I contacted the recruiter directly through a personal referral from a former colleague. The recruiter asked me to send my resume to her directly and then set up a phone screening call. After the phone screening, she set up a panel interview with the management team for the Solution Consultant Academy. I was required to prepare a 5-10 minute demo of their Service Platform of which instructions and examples were provided. In the panel interview, they asked get-to-know-you questions and behavioral interview questions for about 35 minutes and then asked me to do the demo. They asked me questions while I was doing the demo to ensure that I knew the value of each feature and could have a conversation with a customer while also staying focused on the messaging I was going through. Very nice group of folks. Then after 45 minutes total, I had a 1:1 interview with my potential manager after graduating from the academy. I had the opportunity to ask questions of management throughout the process.
2 video interview rounds with presentation and 2 team members. Friendly approach and interest to know the person better. Questions on product and role understanding as well as personal achievements.
Interview questions [1]
Question 1
What are possible challenges during the interaction with small businesses ?
I applied online. The process took 2 months. I interviewed at ServiceNow
Interview
Typically there are four rounds of interviews - 1st Recruiter, 2nd Hiring Manager, 3rd Team you'd be working with, 4th Use Case Presentation. However, they added one more round of interviews for me. The interview process and communication is lengthy and there's a bit of a communication break down due to coordination with multiple parties. Questions weren't difficult and the panelist were professional, knowledgeable, and clear on what expectations for the role were.
I applied through an employee referral. The process took 4 months. I interviewed at ServiceNow in Aug 2024
Interview
Went through a series of 3 interviews over a 4-month period with excellent feedback from each interviewer, only to be completely ghosted after my 3rd interview. Recruiter was completely unresponsive when I followed up via email, and again after my internal referral requested an update on my behalf.
I only learned that I did not advance after logging into the job platform following an email requesting "Please share feedback on your recent ServiceNow application experience", a survey emailed to me weeks after interviewing. The survey unfortunately, only offered a Likert rating scale, and no room for actual feedback. When I logged back into the platform, I noted that my status was changed from "Interviewing" to "Archived". Never received any other communication after 3 interviews, which I'm sure includes a small pool of candidates. Incredibly disappointing and unprofessional to say the least.