I applied online. I interviewed at T-Mobile (Boston, MA) in Jan 2020
Interview
I went through three interviews. Use the STAR method when answering questions! The managers rate the interview this way and are being evaluated by other managers, often. So they are just as nervous as you.
Interview questions [1]
Question 1
Tell us about a challenging situation you had in your last job and how you dealt with it?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services