I applied online. The process took 1 day. I interviewed at T-Mobile in Jul 2022
Interview
Introduce yourself, and we just make small talk, it's easy, it's just a phone interview, you don't need to be nervous, just be genuine and answer whatever you are asked. Good luck!
Interview questions [1]
Question 1
Introduced myself and then asked about the hours of availability
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services