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      Customer Service Representative Interview

      Mar 11, 2018
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at TP in Sep 2016

      Interview

      Hiring process did took almost 4-5 days. Interview and exam on the first day. If you past the exam you'll be asked to wait for the next interview, but since waiting seriously took a lot of time I was asked to come back tomorrow. Second day was self assessment interview with a panel, after passing the interview you'll be asked to take a written essay test with regards to how will explain technicalities to different types of people (elderly (non techy), techy guy etc.). I passed the test but then asked again to come back tomorrow for the final technical interview with one of the manager for the Xbox Account since it was the account that I chose. After passing the technical interview, you'll be asked for a medical exam but since my final interview finished like 4-5pm in the afternoon, I was asked to return again tomorrow for the medical exam, they said that there would be a shuttle provided by the company for those who will be having the medical exam, scheduled 10am in the morning on the next day. I did come back for the medical exam 10am sharp at the pasay recruitment hub but they said that the shuttle will arrive 1pm instead of 10am because of some problems that they can't explain. So I decided to just go with myself on the clinic which is located near shangrila plaza. I got there before 1pm and took the medical exam. I finished the medical exam by 2pm and did go back to pasay recruitment hub to submit the result. I passed the exam but was asked AGAIN to come back tomorrow because of the time. A lot of my co workers did experience the same hiring process which took almost 4-5 days.

      Interview questions [1]

      Question 1

      A person called because of his internet connection problems and you will be asked to try some troubleshooting steps to see if how you can explain things clearly to the customer.
      1 Answer

      Other Customer Service Representative Interview Reviews for TP

      Customer Service Representative (CSR) Interview

      Jun 4, 2026
      Anonymous Interview Candidate
      Accra
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at TP (Accra)

      Interview

      I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.

      Customer Service Representative (CSR) Interview

      May 29, 2026
      Anonymous Interview Candidate
      Mohali, Punjab
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at TP (Mohali, Punjab)

      Interview

      The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.

      Interview questions [1]

      Question 1

      They asked Basic questions like introduction.
      Answer question

      Customer Service Representative Interview

      May 26, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at TP

      Interview

      I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.