Customer Service Agent applicants have rated the interview process at TP with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 87% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 10 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 10 days.
Common stages of the interview process at TP as a Customer Service Agent according to 15 Glassdoor interviews include:
Skills test: 24%
Group panel interview: 21%
Phone interview: 18%
Personality test: 18%
IQ intelligence test: 6%
Presentation: 6%
Other: 3%
Drug test: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at TP (Manila, )
Interview
We were interviewed along with other applicants at the same time. It was the first time I have experienced an interview as such. One tip to ace through this kind of interview is to practice at home. I think they chose those who are articulate and smart in answering the questions. Presence of mind is also very important as everyone interviewed at this stage has already passed the exams given.
Interview questions [1]
Question 1
Why do you want to work for Teleperformance Philippines?
I applied online. I interviewed at TP (Sleman) in Jun 2026
Interview
The HR interview felt surprisingly considerate and professional, focusing primarily on verifying my English fluency and soft skills. Instead of a rigid interrogation, the recruiter maintained a welcoming approach, taking the time to listen to my professional background while evaluating how effectively I could articulate my thoughts in English. They seemed to genuinely value the clarity of my communication and my overall demeanor, ensuring that I was not only qualified for the role but also a good cultural fit for the company's environment.
The user interview, on the other hand, was much more direct and centered on the operational realities of the project. We spent most of the time discussing the challenges of the night shift schedule and my capacity to maintain high levels of empathy while managing customer satisfaction metrics. I made sure to pivot my previous experience in manufacture industry to demonstrate that I view client service as a precise, results-oriented process. The entire recruitment process was remarkably swift; thanks to this structured approach, I was able to secure a job offer within just one month.
Interview questions [1]
Question 1
They emphasize on questions regarding the probability of night shifts from evening to morning that might disturb sleep schedule.
I applied through an employee referral. The process took 2 weeks. I interviewed at TP (Guadalajara, Jalisco)
Interview
Se llevan a cabo diferentes filtros antes de entrar, desde la primera entrevista son claros con las prestaciones y el sueldo, lo cual se agradece mucho. Principalmente, las entrevistas se encargan de encontrar perfiles para las vacantes en inglés, en las cuales si no se cumple con el perfil te asignan a ls vacantes en español.
All online with no contact from recruiters. After you submit an application, an automated email is sent with a link for online test to confirm that you can speak clearly, actively listen and read from a script.