Customer Service Representative applicants have rated the interview process at TP with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 10 days.
Common stages of the interview process at TP as a Customer Service Representative according to 30 Glassdoor interviews include:
Skills test: 20%
Phone interview: 16%
Personality test: 11%
Drug test: 10%
Group panel interview: 8%
One on one interview: 8%
Presentation: 8%
Background check: 7%
Other: 7%
IQ intelligence test: 6%
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I applied in-person. The process took 1 day. I interviewed at TP (Ayala) in Oct 2022
Interview
I love the way they asked questions which I can rely to my personal experiences . The process is not hard as I expected. We did a role play mock call which is my first experience and I don't know I can pass on it but what I did was thinking it's just a normal conversation with your friends. And yeah I passed all thanks to God.
Interview questions [1]
Question 1
I remember she asked me what is my strength if ever I get hired what can I contribute to the company. I answered it by saying that I will do the best I can to be part of this BPO company.
I applied through other source. I interviewed at TP (Accra)
Interview
I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.
The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.
I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.