I applied online. The process took 2 weeks. I interviewed at Tesco (Cupar, Scotland) in Mar 2017
Interview
I applied online for the position of customer assistant at a nearby Tesco and within two weeks I got a phone call from a manager inviting me to attend an interview. This was a relaxed and fairly easy two part process. The first part consisted of answering questions, filling in health and safety forms and giving my availability (including any booked holidays). Then I had to do a work sample on the shop floor, packing customer's bags to see how I interacted with customers and staff.
Interview questions [1]
Question 1
Tell us about:
- a time you helped or supported someone
- a time you had to change or adapt your behaviour
- a time you had to work under pressure
(Did you learn anything from it?)
- an example of a time you had to follow rules and procedures
(What would be your attitudes towards challenging authority?)
The work sample, packing bags, was nice and easy as the shop wasn't too busy. I think they were basically looking to see how friendly I was (without being too intrusive or over-the-top), how efficiently I worked and how I interacted with other staff members.
I prepared answers to all the questions I could find available here on Glassdoor, with examples from my previous customer service roles using the STAR technique. I would highly recommend doing the same; I typed up answers the day before, emailed them to myself and read over them before the interview.
In case you are wondering (it isn't that easy to find reliable, up-to-date information on it online as there is a lot of conflicting information) I was told at the interview that it is £7.20 for the first three months, going up to £7.62 after. This is for a part time, day time position outside of London.
I applied online. The process took 1 week. I interviewed at Tesco (Hastings, , , Inglaterra)
Interview
Online questionnaire - auto response. Then meeting with the manger. Meeting went really well, the fact (at 19) had a good set of jobs under my belt made the process a lot easier. The interview felt more like a casual conversation towards the end.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer.
I applied online. I interviewed at Tesco (Londres, Inglaterra) in Mar 2017
Interview
I applied online through their career website for the role of customer assistant for an express store in East London. One day after the expiry date of the job, I got a phone call for a group interview in the next 2 days and also received an email for the interview details at one of their big supermarkets. There were about more than 10 people at the time I chose (there had been a group before that and would be another group after that). The store managers and a representative of HR department introduced themselves, the company, the job and explain how the recruitment process would be applied for this role. Firstly, they needed us to fill in the application forms to confirm which store we had applied, available working hours and confirmed our own information and health conditions. After that, we divided ourselves as a group of 3-4 people for doing workshops at their supermarket while other groups would go for the interview, and then exchanged the process. They said the reason why they let us do the workshops (arranging the goods on the shelves) to see our performances and gave us a chance to see if the role is suitable.
When my group finished the workshops, a store manager took us back to the office for the interview. The other two people in my group applied for the same express store so they were interviewed together by a store manager. A guy and I applying for the same store so a store manager interviewed us, but he was not the store manager at the store I applied. The store manager then asked each 4 common questions (the area of residence, the store we applied, why Tesco and what we see ourselves at Tesco in the next 3 years) and 5 different situation/ examples questions for each. When all was done, he asked if we had any questions for him. I asked him if they would let us know the result in 2 weeks (as what I had heard at the beginning). He replied that they would give us a call if they offered. The guy asked him when we started to work if we received an offer. The manager said there would be a training if they offer...
I have been waiting for one week since my interview and have got any phone call. I remember the HR said that they would email in 2 weeks if the application is unsuccessful.
Interview questions [1]
Question 1
Have you ever had to change your behavior depending on who you are talking to?
(I read all the situations questions people mentioned here to prepare the answers in advance, so please take a look all the interview reviews before your interview).