The hiring process at Tesco takes an average of 1 day when considering 1 user submitted interviews across all job titles. Candidates applying for Christmas Customer Assistant had the quickest hiring process (on average 1 day), whereas Christmas Customer Assistant roles had the slowest hiring process (on average 1 day).
I applied online. The process took 4 weeks. I interviewed at Tesco (Goole, England) in Jun 2016
Interview
The interview was in the store where I applied. It was myself and two other candidates. We were interviewed by the store manager and one other person. It was all very low key. We were each asked competency based based questions (3 each). You had plenty of time to think of an answer if you were not the first person to be asked. We were then asked to collaborate as a group and produce a short presentation on what makes great customer service. Finally, we were taken on to the shop floor and asked to work in three different areas for 15 minutes per task. I had to meet and greet customers, assist on the self-service tills, and tidy up the shelves. All very straight forward. The only thing I did wrong was come to the interview wearing open-toe sandals. Not allowed on the shop floor apparently, because of health and safety. Luckily they turned a blind eye in my case.
Interview questions [1]
Question 1
Describe a time you went out of your way to help a customer
You get in a room with other people and start doing some teambuilding exericses. They mainly look for a leadership sense in you, but you will never actively us such a daily in your day to day activity as you work like a machine.
I applied online. The process took 4 weeks. I interviewed at Tesco
Interview
Overall the interview lasted around half an hour to 45 minutes. I was bought into an office by one of the managers, who had all my paperwork printed out. She looked through my paperwork and asked occasional questions whilst I filled out a few forms. The forms included bank details, any information on health issues, and declarations that I understand health and safety within the work place, plus just general information like address etc. They also had to double check my passport, which was all ok.
I was then asked a few interview questions taken from a booklet, and my answers were written down and scored. The answers were very general interview questions, mainly to find out your past experience within work at how you deal with situations. I was also asked what hours I was available for.
Once the questions had been completed, I was told all the information about the job, contracted hours, bonuses, rate of pay, and then any questions that I had afterward.
I was quite nervous for this interview, and the manager picked up on that. The interview itself is very relaxed and easy, so try not to be nervous like I was.
For this interview I wore a white t-shirt with a pleated detail, a simple necklace, black cardigan, black trousers (not jeans), and simple black boots. I removed any facial piercings as I know they do not allow them in the work place.
Interview questions [4]
Question 1
Give an example of when you have gone above what is expected in order to help a customer.