I applied online. The process took 3 weeks. I interviewed at Verizon (Wilmington, NC)
Interview
Lots of situational questions to test your ability to problem solve in customer service situations. Usually only one to two interviewers. Very relaxed but they expect you to dress business casual.
Interview questions [1]
Question 1
How would you handle an angry customer? What questions would you ask a customer to learn about them and their needs as a Verizon customer? What plan would you suggest for a customer?
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
