Wegmans Food Markets interview questions

The interview was very easy to schedule even around a full time job. They have interviews similar to a production line, constantly taking in interviewees and spitting them out. It is quite comical to watch. The interview itself was completely redundant and painful. I equate it to interviewing with a robot. The interview consisted of a) explaining every detail of your prior work experiences (which you pretty much already did when you submitted the online application), b) hypothetical customer service scenarios and how you would handle them, and c) some completely unimportant questions (which actually caused me to be speechless at first due to their stupidity. And all of these questions are asked to you word-for-word by your robot (interviewer). The interview was approximately 30 minutes in duration, but make sure to get comfortable because it will feel much longer. In the end I have little hope in getting the job because of the nature of the initial interview process. It leaves no room to connect with your interviewer - for you to get to know them or for them to know you. They just get to know you as a collection of answers to a long list of questions. I love Wegmans but their interview process is dreadful.

You are asked to tell a time you had an angry customer and how did you handle them. Why do you want to work for Wegmans? Why should I choose you over other candidates? Name a time you went above and beyond for a customer. If you noticed a fellow employee not performing to company standards what would you do?