I applied online. The process took 4 weeks. I interviewed at Zillow (San Francisco, CA)
Interview
The standard HR screening call, then a call with the design director. After that, I did a design test which directly focused on their own product. This is the first red flag for me. Design tests, morally speaking, should have nothing to do with the company's actual product. Regardless, I did the design test and was called in to present to a team of 6 people, and then go on a series of 6 interviews. They all went smoothly and all of the interviewers did an excellent job, save for some out-of-the-blue logic / math questions in one of the interviews that had little to do with the position. I'll chalk that up to just not knowing how to interview a designer.
Time went by, and I received an automated message telling me I was not selected. No big deal! The problem is, when someone spends that much time and gets that far in the interview process, an automated message rejection is a little lame. Further, the temporary emails in which the recruiters were using to reach out to me with at that point immediately ceased to function. All I wanted was some simple feedback to improve myself, which I feel is the least they can do after all the time I invested, but they've barred that from happening.
Bottom line: good people, good office, sketchy design test prompt (free crowd-sourced R&D), refusal to provide feedback after several rounds of interviewing, poor tact for HR in automated email rejection after 8 interviews, a design test, and a presentation.
Interview questions [1]
Question 1
Design test: Look at our app and help us come up with a new feature for it
Hello and thank you for your feedback. We really appreciate all the time you spent with us, and I am sorry that the end result was not a hire. I want you to know that part of our recruiting practices is to always do our best to try and connect on the phone with someone after an interview. While we don't provide detailed feedback, it would enable you to get a little more context as to why you weren't selected and ensure we hear any feedback from you, and ideally to wrap up the process on a positive note and stay connected for future roles. I am really sorry that didn't happen and have shared this with my team. If you would like to talk to me further, please email me at annie@zillow.com and we can set up some time. Thanks again.