Adjuster Interview Questions

6,005 adjuster interview questions shared by candidates

The most difficult is the role play scenario. It lasts about an hour and is set up as if you are actually on the job. The scenario tests how well you respond to several tasks to handle (paperwork) while customers are calling and people are walking in and out. It also tests how well you respond to upset customers and negotiating on prices with repair facilities.
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Auto Damage Adjuster Trainee

Interviewed at GEICO

2.7
Jan 18, 2014

The most difficult is the role play scenario. It lasts about an hour and is set up as if you are actually on the job. The scenario tests how well you respond to several tasks to handle (paperwork) while customers are calling and people are walking in and out. It also tests how well you respond to upset customers and negotiating on prices with repair facilities.

Why Claims? Why do you like working in insurance, specifically claims? Describe a situation where there was a conflict and explain how you negotiated with the claimant and/or insd (depends on WC or property)? RESEARCH THE COMPANY, where it came from, where it stands and what the future may be.
May 7, 2014

Why Claims? Why do you like working in insurance, specifically claims? Describe a situation where there was a conflict and explain how you negotiated with the claimant and/or insd (depends on WC or property)? RESEARCH THE COMPANY, where it came from, where it stands and what the future may be.

Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"
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Auto Insurance Claims Adjuster

Interviewed at GEICO

2.7
May 24, 2014

Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"

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