Admissions Representative Interview Questions

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Describe a time when you had to deal with an upset customer? How did you handle the situation?The mistake many support reps make, however, is in using the knee-jerk “I don’t know” response, which doesn’t help the customer. The customer may be sympathetic that you don’t know, but they’re not interested in hearing about it.
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Admissions

Interviewed at Morris College

3.8
Oct 15, 2015

Describe a time when you had to deal with an upset customer? How did you handle the situation?The mistake many support reps make, however, is in using the knee-jerk “I don’t know” response, which doesn’t help the customer. The customer may be sympathetic that you don’t know, but they’re not interested in hearing about it.

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