code reading, pointing out what you deem wrong?
Advanced Technical Support Representative Interview Questions
1,557 advanced technical support representative interview questions shared by candidates
A customer brings in a laptop, and they say the screen wont turn on. You verify there is power, and you even plug in an HDMI cable to an external monitor but THAT screen is black too. What do you think the problem is?
Describe a time you worked with a team to resolve an issue?
They had asked me what would I do if I had seen some one stealing?
What would you do if an employee started laughing at the file contents on someone's computer?
Someone is upset for whatever reason how do you calm them down?
Give a time where i have gone above and beyond
What would you do if a customer was angry
How would you go proceed with a device that boots to a blue windows error screen?
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