They'd give you a sample customer account and a spiel, and the phone interviewer will roleplay as a customer asking to bay their bills. You would have to answer all their queries and pay attention to what the 'customer' is asking of you.
Adviser Interview Questions
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Describe a time when you converted a negative situation into a positive one.
How would you help a disabled person into work who has never been employed before
The technical questions were the easy questions for me. Showing empathy for someone that is demanding the world and is incredibly rude is a lot harder. With patience it is not bad, but you will hear people say the most ignorant things. One doctor, who demanded I call him doctor told me he had more money than half of Haiti. This was literally a few days after tsunami hit. Most of your calls on the T2 level will be from people who are irate, this was the first thing I noticed after being promoted.
Why do you want to work at Alzheimer's society and give me a brief work history.
how would you handle a pressurized situation
What attracted you to this role?
Give me an example of a time where you worked in a team
What do you think is the most important part of this role?
What do you know about Lloyds?
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