How would you handle a member yelling and cursing at you on a call.
Agent De Retention Client Interview Questions
1,294 agent de retention client interview questions shared by candidates
Explain why you would like to work for Trupanion.
What is customer service, to you?
I can't remember all of the questions, one from the final stage I remember was. "There's someone on the team who I think has great ideas but doesn't always give them, how can I help them?"
Ask why would I apply for sales?
role play with inbound calls
Tell me a time when you had an angry customer, what did you do to change their perspective?
Played an audio asked how I would handle it.
Asked If I understood that the schedules could change pretty frequently.
who is they competitor
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