1. Please introduce yourself and highlight the skills relevant to the position you are applying for. 2. Tell us a situation when something did not go as planned, but you are still required to finish your task. What did you do? 3. What can you contribute to the company? 4. Share a situation where you made a mistake and how you overcame it. 5. How do you make a work environment more inclusive?
A time dealing with difficult customers
what excites you about working for jetblue and tell us what you know about the company
What was your shining customer service story ?
Describe a specific time when it was extremely important for you to adhere to a set of rules and regulations. Please describe the situation, your actions, and the outcome
A time you had with a difficult customer
Name one time you went above and beyond for a customer
Why do you want to work for Jetblue?
What is one thing you dislike about your prevous job?
F2F: Conflict with coworker, how did you fix it?
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