1.Tell me about a time when your co worker was slacking and what did you do? 2. Your superstar customer service moment? 3. Fact about Jetblue and one thing that sticks out to you about the company? 4. Why Jetblue? 5. Are you flexible? 6. One thing you like/dislike about your current/previous job? My advice is to prepare many customer service questions because they may not even ask you exactly what I wrote above. Make sure you learn about the company and that's something that worked in my favor. Be genuine, dress the part, smile, and make friends with the other people who are getting interviewed.