The simulation was 4 different calls and the system provided multiple choice responses to how to address the call. And it provided you with the policy on how to address the concern. The most difficult part for me was when they gave this table with various codes and you had to answer the questions with a limited amount of time.
Why are you a good candidate for the position.
How do you usually solve technical issues
the test use to ask if you knew what states certain cities where in but now they don't ask anything
Basic math and reading comprehension questions on the multiple choice exam. The interview questions are scenario Type.
Why you choose our company?
Do you believe that customers is always right?
Are you willing to work weekends?
To take a mock telephone call or interpret a bill
How did u went above and beyond in one of ur positions in the past to help out a teammate?
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