I cant remember a difficult question
Assistant Branch Manager Interview Questions
413 assistant branch manager interview questions shared by candidates
They were pretty straight forward with the questions, the one that sticks out as unusual is a question where they asked a specific time I went above and beyond for a customer at a former job. It wasn't hard to answer because I worked in customer service for a while.
How important is customer service to you
tell me about a time to changed a customers negative perception to a positive
Tell me about yourself.
What do you like about banking?
Where do you see yourself in 3-5 years?
What sort of business would you like to run?
Hardest one was them asking if I'm ok with euthanasia. They 'never euthanize healthy animals'. They also ask about how you interact with your employees. There are a lot of questions where they create a scenario and ask you what you' do. One question was 'A dog got picked up without any id. He was found roaming some neighbourhood. A man comes to pick him up and upon arrival is told that it will be $X amount to get his dog out of the shelter (they charge to pick up your dog and they automatically microchip the dog, so they charge you for that as well, as far as I understand). The man gets mad - what do you do?
Selling. TCF takes a retail approach to banking meaning you must sell sell sell.
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