They ask questions related to how you have handled different situations that a manager would face in their role and how you would handle them in the position you are interviewing for, but then also want to hear about a situation where you may have handled something similar from your past experience.
Tell me about a time when you had a difficult customer
Detail retail questions were asked and since I didn't have any retail experience, it made it harder to know what was expected
Tell me about a time you went above and beyond for a customer?
Describe a time when you had to change something that would better the department for customer service.
Tell me about a time you helped an unhappy customer
Describe a time you had to use good judgement
Tell me a time when you helped your team implement a strategy that helped or improved your goals? How specifically did you go about it and what were the results?
All Behavioral and some customer service questions. They want real life examples!
Tell me about a time when you dealt with a difficult customer situation. Tell me why you believe you would be the best candidate for this position.
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