1) Judgment: Use Appropriate Judgment: Describe a recent job-related situation where you had to make an important business decision. -Why was the decision important? -What steps did you take? -What information did you consider? -What challenges did you face and how did you overcome them? -What was the outcome? -How did that outcome affect your future decisions? 2) Customer/Member Centered: Focus On The Customer: Describe the steps you have taken to ensure that your organization delivered a high level of customer service. Please provide specific examples. -What challenges did you face and how did you overcome them? -What processes or services, if any, have you changed based on your efforts? -How have you helped teach and train others in this area? -How have your efforts impacted your organization?