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At Home Advisor Interview Questions
957 at home advisor interview questions shared by candidates
What is RAM?
Name a problem you had with your computer recently and how did you solve it.
Describe a situation where you had to solve a problem
How do you handle an upset customer?
All of the questions asked were pretty straight forward.
Explain what RAM is to a five year old. How would you troubleshoot your mother's email? Give an example of a time you had to solve a problem and provide the steps to the solution (did not have to be a technological problem) Explain what customer service means to you. Give a time when you provided excellent customer service.
Tell me about a time where you were working with a Teammate and he/she lost it. How did you work things out?
After the interviews I realized I answered a question on sync with email wrong.
The chat roleplay was not something I was expecting (and I should have). I got a little flustered at first but then my instincts kind of kicked in and I just responded like I would to a customer. He stopped me after I did the introduction and began to ask probing questions to say he was sending me an email to schedule another interview. If you get the same thing just be sure to greet the customer politely and provide empathy/ownership of the problem first and then start working on the problem.
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